Chatbots and human-machine communication

Chatbots are technologies that communicate with their users via natural human language. They become increasingly sophisticated (if we think for example of large language models and ChatGPT) but conversational technologies have been around for much longer. I study how humans perceive these kinds of technologies and decisions made by algorithms more broadly. More specifically, I focus on how chatbots and the information they are providing are not neutral – most often they are designed in a way that they try to influence us in a certain way. But what does that mean for our communication with them?